Peer Consulting – m&b Portal

Purpose

The aim is to develop solutions for a concrete professional question. The peer consulting is a structured consultation in a group in which one participant is advised by the other participants according to a fixed procedure with distributed roles.

Step by step instructions

This method can be used throughout the entire change process. A professional consultant is not present during this method. All participants, except the case giver, are consultants in this process and take an active role. The consulting roles and tasks are distributed at the beginning of the session. Especially for participants with less experience, it is recommended to follow the process as closely as possible in order not to fall into habitual behaviour and role patterns.

The peer consultation is structured in six phases with clearly defined time slots.

(5 min) In the first phase, the „casting“, the roles for the first case are distributed within the group.

Moderator      = leads through the meeting
Case-giver     = brings in a current case
Consultants    = advise the case giver
Secretary        = notes down the key question
                          on which the case giver wants
                          to be advised
Time keeper     = makes sure that the times in
                          the respective phases are ob-
                          served.

Both the secretary and the timekeeper can be consultants at the same time. Only the moderator does not take on the role of an advisor.
(5-10 min) The second phase is the spontaneous storytelling in which the moderator asks the case-giver to describe his situation briefly so that the other participants know what it is all about. The moderator occasionally interrupts the case-giver with more detailed questions and short summaries in his own words.
(5min) In the third phase, the case-giver is asked to name a question that becomes the key question for the consultation. The moderator actively supports this process. The secretary notes down the key question.
(5 min) Choice of method: In the fourth phase, the group agrees on a consulting method from a collection of consulting modules, which can be used to work on the key question.
(10-15 min) In the fifth phase, the consulting phase, the consultants collect their ideas on the key question of the case -giver. They use a appropriate approach according to the chosen consulting method.
(5 min) In the sixth phase, the conclusion, the case narrator is given the opportunity to comment on the consultants’ contributions and to draw a conclusion.

Phase	Time	Key Questions	What happens?	Who contributes?
1. Casting	5	What cases are there? Who takes on which role?	Participants name their concerns: one case will be chosen. After that moderator, case-giver and the other roles are selected. Case-giver, moderator and consultant take on their roles.	All are active and choose their role.
2. Spontaneous storytelling	5-10	What is this cases about? What is the situation for the case-giver?	The case-giver describers the situation that concerns him. All participants have understood the case.	The case-giver reports and is supported by the moderator.
3. Key questions	5	What is the case-givers’ wish for clarification with regard to his situation?	The case-giver names his/her key question. All participants have understood the key question.	The case-giver formulates a key question and is supported by the moderator.
4. Choice of method	5	Which consulting method do we choose?	A method is selected. The method for processing the key question is determined.	The moderator leads the selection, case-giver and consultants make suggestions.
5. Consulting	10-15	What doe we suggest to the case-giver with regard to his/her key question?	The method is applied, the consultants express their ideas. The case-giver has received ideas and suggestions.	The consultant act based on the chosen method. The secretary takes note, if they do not collect their thoghts co-creatively on a board.
6. Conclusion	5	What does the case-giver take away from this session?	The case-giver sums up what s/he has heard and concludes by giving his/her opinion. The peer consultation is concluded.	The case giver takes stock and says thank you to the peer consultants.

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